Shipping & Returns

We offer fast and reliable shipping across the USA. Orders are processed within 1–3 business days and tracking information will be provided once your order ships. Delivery times may vary depending on your location.

Due to the nature of our products, wigs can only be returned or exchanged if they are unused, unworn, and in their original packaging within 14 days of delivery. Customised or worn items are non-returnable.

If you have any issues with your order, please contact our support team — we’re here to help.

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

• The items with the original receipt are returned within 30 days of purchase.

• Items must be in the original condition as purchased with all labels/tickets attached.

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).