Shipping policy
Shipping Policy
Welcome to Veloura. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for important information regarding processing times, shipping methods, and delivery expectations.
Order Processing Time
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All orders are processed within 1–3 business days after payment confirmation.
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Orders are not processed or shipped on weekends or holidays.
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During high-demand periods, product launches, or promotional events, processing times may be slightly extended.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times may vary depending on your location and shipping carrier.
United States
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Standard Shipping: 5–10 business days
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Express Shipping: 2–5 business days
International Shipping
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Standard International Shipping: 7–15 business days
Please note that delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer:
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Free shipping promotions on selected orders
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Discounted shipping during special campaigns
Any applicable shipping fees will be clearly displayed before purchase.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear after shipment.
If you do not receive tracking information within a few days, please contact our support team.
Delayed or Lost Packages
While we work with trusted shipping partners, delays may occasionally occur due to:
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Carrier issues
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Weather conditions
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Customs processing
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High shipping volume
Veloura is not responsible for delays caused by shipping carriers or customs.
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is entered:
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We cannot guarantee successful delivery
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Additional shipping fees may apply for reshipment
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Orders returned to us due to incorrect addresses may be refunded minus shipping costs
International Duties & Taxes
International customers may be responsible for:
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Customs duties
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Import taxes
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Local handling fees
These charges are determined by your country’s customs authority and are not included in the product or shipping price.
Damaged Packages
If your order arrives damaged:
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Contact us within 48 hours of delivery
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Include clear photos of the packaging and product
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We will review the issue and work toward a resolution
Contact Us
For any shipping-related questions, please contact our customer support team:
📧 velourahairsofficial@gmail.com
Thank you for shopping with Veloura.